Mint AI Summit 2025: How to use enterprises AI | Mint

Artificial Intelligence (AI) became a domestic theme of discussion after the launch of the chat, the Geni Tool that could create a material by adding a sign in November 2022.

The ball began to roll with the real-estate sector, where an expert representing the sector spoke on AI’s dependence to address the customer questions.

Akhil Gupta, who represented the Bangalore -based real estate company, Nobroker, said that the biggest challenge in his company was to work on a standard operating mode for many service providers. To combat this, he said that the company began to decide the data and highlighted the importance of AI.

Gupta said, “Nobroker has 4,000 people who are serving our customers and if you have a top-oriented quality service that does not depend on the human that you need some AI,” Gupta said, saying that the Nobroker produces a call of about 10,000 hours on a daily basis.

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The IIT-Bombay alumni stated that his company has developed a device that will summarize the customer conversations in any Indian language and summarize the issues that they are facing, so that the customer has an accurate knowledge of those issues. He said that the company has started appointing Agentic AI in this tool to communicate with virtual assistant customers for resolution.

Agentic AI is an advanced version of AI that handles the entire workflow and goes beyond responding to signs only.

For the gaming sector, there were focus on having several AI tools for many uses.

Dream Sports CIO Abhishek Ravi said that the AI ​​was a natural option for his company, with about 225 million dreams 11 users, as a lot of data was generated. He highlighted issues that were helping to sort AI.

Mumbai -based Dream Sports is the original company of Dream 11, which is the largest fantasy gaming platform in the country.

“We are completely digital-roots and this (AI) was a clear choice for us,” Ravi said.

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Executive of former Infosys said that AI’s scalability was a challenge as the initial enthusiasm on technology was offset by the financial aspect of the IT. He then highlighted the speed of General AI Evolution.

“The space is developing so much. No one is understanding it and before someone understands, something changes, something new innovation is coming, ”Ravi said. He said that both issues cannot be banking on an AI solution by constructing an AI tool based on platforms and for all AI-related needs.

The ball again rolled into the banking sector.

A banking sector expert said that they were implementing AI use cases to stay ahead in the market, saying that the company was building AI Dhan Advisor.

“There is a very common use case to solve financial crime. It gives you insight. This takes all the worldly things that we do and it does for us very fast that we identify things that are there, ”Meenakshi Iyer said, Standard Chartered Global Business Services, Managing Director of Wealth Retail Banking Technology at India.

IIM-Bangalore Alumna said that the company wanted to dismiss its employees.

Iyer said, “A very unique thing we have done in the bank is when we are adopting it (AI), we need to upkil our employees to do something more intelligent, something better,” Iyer said, the company has created a talent market which is completely operated by AI. This device gives employees a profile-based short-term assignment who have just completed their training, which Iyer said, “Power them in those areas”.

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“So we are very proud of the fact that we have not only used AI for our businesses, but have also used it internally for employees, to grow in their organization,” Iyer said.

Meanwhile, the manufacturing sector represented by the Chief Digital and Information Officer Vijay Balakrishnan, the Chief Digital and Information Officer of the Godrej Enterprises Group, said that his company had gone beyond the test phase and was trying to scale AI.

Balakrishnan said, “We have completed our journey of evidence of concepts, but then we are looking at it from the evidence of the value of value, so that we are able to order, we are capable of racking and stacking cases of uses we have identified.”

The former Michelin Executive said that the company looks at the end-to-end AI application.

“At least my vision is that if you do not finish it, there will be a broken arrow somewhere, and eventually, even in my factories AI application will also affect my customer experience positively,” Balakrishnan said that the company was also focusing on the product AI which was different from the customer experience change.

Most of the AI ​​work is done in the field of customer change. Andresen Horovitz, the world’s largest VC firm, stated that customers help and customer experience, BPO (business processing outsourcing) spend the largest of the largest of $ 100 billion.

Scale was an aspect to score AI, a fifth expert said that AI literacy was important.

“Literacy has been changing for years. It is no longer a test about reading, writing and arithmetic, but also how we can affect AI in our daily life, ”AI & Beyond co-founder, Bangalore-based company Anuj magazine said AI to promote AI literacy.

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The magazine said that his company AI focuses on literacy and has contacted leaders, including the chief officials of more than a dozen companies.

The magazine said, “One of the hypothesis we had, will be operated by many of these changes, which is true, but a lot of organizations are also happening only in AI for FOMO effect,” the magazine said that the education sector was one of the most aware areas.

The alumnus of the Massachusetts Institute of Technology said that AI was different from preceding technologies.

“To adopt AI in these areas, which I talked about, this bottom is happening up. Conversely, you know the technologies that were earlier, like Cloud, we talk about MDM, we talk about web three, blockchain, it went down the top, ”the magazine said.