How Agent AI is redefining business with smart decisions, spontaneous cooperation. Mint

The world of Artificial Intelligence (AI) is dynamic and changing rapidly as we estimated. Today, AI has an enterprise beyond the results predicting or generating materials. This introduces systems that can take complex tasks and make their decisions. ‘Agentic AI’ is ready to change how AI works in workplace and industries.

To see where we are going, it helps to see how far we have come. The first wave of AI was about predictions. This helped businesses forecast trends and make smart decisions. Companies can predict customers’ demand and improve inventory and shopping experiences.

After this the generative AI came, which can make material and interact. In the third wave, the agentic AI takes the center stage. Forester is recognized as one Leading technology of 2025This material emphasizes taking operational decisions on construction. Arun Parmeswaran, SVP and MD of Salesforce India described it as a jump beyond insight, entered a place where the systems could argue and act freely.“The foundation has changed with agents,” Arun explained, “The ability to make very complex arguments … and the most important piece, which is able to take action.” These systems do not just predict or recommend; They execute customers’ experiences and operational workflows.

Mint recently hosted a deep dive on Agent AI in collaboration with Salesforce India as part of his series about AI, which detected its impact on industries and its ability to change the workflow. The panel consisted of AI experts, including Nikhil Asopa, SVP – Tata Digital Customer Experience, ASDR Satya Ramaswamy, Chief Digital and Technology Officer in Air India Group and Group Chief Technology Officer of Group Esset and Wealth Advisors, Ma Kishan Kumar. See the full episode below,

Impact of real world: How is the agent changing AI industries?

Agent AI apps are huge – enhancing customer service, automating marketing processes, newing software engineering and re -defining healthcare. Technology brings real benefits to both businesses and customers. Its ability to decide and adapt to new conditions makes everyday tasks easier and faster. Examples include:

Better customer aid: Unlike old chatbots, the agent AI can handle more complex functions and provide answers based on real requirements. For example, if a father ordered a bike for his son’s birthday and needs to be distributed rapidly, the agent AI can present this urgency and speed up delivery. ,Agent AI should ensure sympathy“Nikhil Asopa (SVP, Tata Digital) says,”Helping more human-like, careful experience. ,

Rapid decision in business: In areas such as finance and supply chain management, AI agents are automated to major procedures. Agent AI can manage data analysis, report building and decision making without human assistance.

Improvement in travel booking: In aviation, agent AI is changing the method of booking. Dr. Satya Ramaswamy (CTO, Air India Group) explained how Agent AI can manage booking and operation on its own, which can reduce costs by improving efficiency.The “AI uses a” request-action “system. It frees humans to step only when needed, offering quick service and a smooth journey for travelers”,He expands,

Real time financial management: In the financial world, agent AI clever, helps in making fast decisions. MA Kishan Kumar (Group CTO, Asset Asset and Wealth Advisors) states that AI sees market figures and automatically adjusts strategies, saves time and reduces errors. AI can manage personal financial advice and better investment, reduce risks and ensure businesses that they remain obedient.

Navigate the risk and responsibilities of agent AI

Agent AI’s capacity is huge, but its deployment bears important responsibilities. If an autonomous agent executes the wrong plan, it can cause a disaster. “We believe that agents by themselves will not be able to distribute what customers want. So our entire mantra is an agent with humans who have been successful for our customers, “MD-, Salesforce India).

Report fromOpeni AndTomorrow’s jobs Warned that reskilling and retring will be necessary to help these workers find new roles.

Then there is a challenge of secrecy. The agent thrives on AI data, but it is important to manage this data with responsibility. Along with increasing autonomy of AI, security concerns also increase, as MA Kishan Kumar has been highlighted by Group CTO by OSST and Wealth Advisors

Since the agent AI will become more autonomous, updated laws will be required to ensure fairness and accountability. European Union Ai act Touchs it, emphasizes transparency in decision making.

Next limit

Despite the challenges, the rise of Agentic AI is opening new career opportunities. AI agent trainer -like roles are emerging. Workflow orchestrator is also in demand. While some tasks may be automated, many existing roles will develop, in which the human working with humans will have to work to manage and cooperate. For businesses still depend on the first AI model, it is an opportunity to detect the ability of the agent AI. This infection is not only about adopting new technology; This is about re -evaluation and optimization of tasks processes. As we move forward in this new phase, effective cooperation with AI agents can affect the future workplace. Those who adopt this change quickly can experience improvement in efficiency and innovation, which promote a smooth integration between humans and AI.