Barclays outage explained: What happened, who was affected, and when will it be decided? , Mint

Barclay has faced a serious technical problem in the last two days, which has left customers struggling to make the most basic transactions such as paying and transferring money to customers.

What is happening in Barkle?

According to the outage tracking website Dutter, problems of more than 4,000 users were reported with reaching the services of Barclay, about 52% of the people were saying that they were issues with mobile banking, 38% people with online banking Issues were reported and 10% of users had issues with bill payment.

According to the latest update on the Barclays status update website, at least 7 important tasks of the bank are still not operational, including the Barclecard app, online banking, telephone banking and more. There is no update when these essential services return, but the website suggests that customers can use their cards and withdraw cash.

“Some customers must be experiencing payment issues – we are working to fix it as soon as possible. Your remaining amount may be wrong and you are not expecting some payments or receiving you made. Please do not pay again. Please bear with us while we correct it. ,

The outage arrives at a time when about 20 million UK customers of Barclays will be expecting cash checks of their first salary check of the year, while HMRC’s deadline is also passed to assess tax returns.

“We know that some customers are trying to pay to HMRC before self-assessment by self-assessment. We are in direct contact with HMRC, they are aware of technical issues with our system and confirmed today’s issues that late payment punishment will not result in results, as they do not apply till 1 March, ”a company The spokesperson was cited. Said as financial time.

“We will ensure that no customer came out of his pocket due to delayed payment due to this incident.” The company said.

What problems are Barclay customers facing?

“I am in shock that the situation of Barclay is not fixed! We sold our house and due to this @Barclaysukhelp. We can’t buy our house! So our entire house is in a moving van! My 2 children are beyond belief that Heartbroken #Barclaysbank “wrote a user on X.

One user said that 4.7 million bank balance was showing only 77 pens, he wrote, “Barclays Bank is still not working after a whole day. I hope you reimburse me 4.7 million in your current account because it is only showing only 77 pens. ,

“Someone else’s #Barclaysbank still down? I really have paid to pay and are waiting to clean two payments and it’s not showing me my right total balance ”added another user

Meanwhile, some users also demanded compensation from Barclays, stating, “I speak for myself and all Barclays, we demand compensation !! It is Friday night that I am till the banking app Can’t even reach, lets reach your £ BerberBerBberbbur alone. This is a completely hut !! “